Account Settings & Invoicing
Company Name Change: Bidmanagement to AdspertWe changed our company name from Bidmanagement GmbH to Adspert GmbH to be better aligned with our brand
How to disconnect an account?
My Discount Doesn’t Show on the Subscription Page – Is It Active?If eligible, Adspert discounts are applied automatically and shown on your invoice. Even if they're not visible on the Subscription tab or at checkout.
Where do I find my Adspert account settings and what can I see in here?
How to change the language of Adspert’s user interface?
I forgot my password. How can I get a new one?
How can I change my password?
How do I re-authorize Adspert to access my ads account?
What is the Adspert API?
Account Connect IssuesFind out what could be the possible causes of your issues when connecting an advertising account to Adspert
Why did Adspert lose access to my advertising account?Possible reasons why platform access to your advertising account was revoked
How can I change the currency in Adspert's user interface?
Adspert Agency Account - Administration & Settings
How to Cancel or Stop Your Free Trial
How To Add a New User or Change the User Role
Can I have multiple Admin Users?
What does Adspert cost - How is my monthly fee calculated?
Where can I find my invoices?
When do I receive my invoice for the Adspert usage?
Why does the Ad Spend /Paid Sales in the dashboard vary from the one on the invoice?
Where can I adjust my billing details (address & email address)?
Do I receive an overview of the accounts billed with the invoice?
Which payment method does Adspert offer and how can I change it?
My credit card was not accepted. What can be the reason?
I would like my invoices to be sent to a multiple email address. Is that possible?
How can I cancel my subscription?In this article, you find out how to request your cancellation.
How to choose the right plan for your Adspert subscription
Pausing vs. Canceling Your Adspert Subscription: Explained (Lite and Essential Plans Only)How pausing instead of canceling your subscription takes the hassle out of your hustle (and saves you loads of time)
Why Did I Receive an Invoice After Pausing or Canceling My Subscription?
What is ad sales (also known as paid sales)?Paid sales is a common term regarding e-commerce platforms
What is optimized ad spend? Google Ads & Microsoft Ads